Shipping policy
Delivery & Returns
Since all of our items are second-hand, we generally CANNOT accept refunds or returns. For this reason, please read the following notes carefully before placing your order.
✴︎Delivery
We will despatch items within 5 working days. (Our shipping day is from Tuesday to Friday)
✦UK Delivery
I post items with Tracked 48 with Signature for a purchase less than £150, and Special Delivery Guaranteed by 1pm for a purchase more than £150.
Jewellery - £5
Home & Living Items - Varies depending on the weight and size of items.
The price will be calculated each time, so add items to your cart and proceed to the payment screen to check. If you purchase both Home & Living items and jewellery, the price will be adjusted to the larger size.
✦International Delivery
I post items with Royal Mail International Tracked & Signed.
Jewellery - EU £10, Rest of the World £12.80
Home & Living Items - Varies depending on the weight and size of items.
The price will be calculated each time, so add items to your cart and proceed to the payment screen to check. If you purchase both Home & Living items and jewellery, the price will be adjusted to the larger size.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mail@travellingmadeleine.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mail@travellingmadeleine.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mail@travellingmadeleine.com.