Shipping & Returns

Since all of our items are second-hand, we generally CANNOT accept refunds or returns. For this reason, please read the following notes carefully before placing your order.

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✴︎Shipping

We will despatch items within 5 working days. (Our shipping day is from Tuesday to Friday)

Purchased items will be wrapped in tissue paper, placed in a padded cardboard box, and shipped in a bubble-wrapped envelope. We regret that there is no special gift wrapping.

✦UK Shipping

We post items with Tracked 48 with Signature for a purchase of less than £150, and Special Delivery Guaranteed by 1pm for a purchase of more than £150.

✦Jewellery - £5 

✦Home & Living Items - Varies depending on the weight and size of items.The price will be calculated each time, so add items to your cart and proceed to the payment screen to check. If you purchase both Home & Living items and jewellery, the price will be adjusted to the larger size.

✦International Shipping

We post items with Royal Mail International Tracked & Signed.

✦Jewellery - EU £10, Rest of the World £12.80

✦Home & Living Items - Varies depending on the weight and size of items.The price will be calculated each time, so add items to your cart and proceed to the payment screen to check. If you purchase both Home & Living items and jewellery, the price will be adjusted to the larger size.

⚠︎Non-UK customers might be subject to import taxes or customs duty and fees. This is the recipient's responsibility. I have no control over these charges and cannot answer any questions with such matters.

＊It will take about 1 to 2 weeks to arrive, and 3 weeks or more during peak seasons. We cannot guarantee that it will arrive by a certain date, so please carefully consider this before ordering if you are thinking of giving it as a gift by a specific date.

＊Since the compensation for each package is up to £250, if you purchase more than £250, we will separate the packages. (The shipping fee will be for one package only.) Therefore, it is not possible to purchase a single item that exceeds £250 from oversea. If you are okay with only £250 of shipping compensation, we can ship the item, so please contact us by email.

 

✴︎About wrapping

✦ Items are shipped in the following packaging. Please understand that we do not offer special gift wrapping.

✦ Jewelry purchases will be wrapped in tissue paper, placed in a cardboard box with cotton padding, and sent in a bubble-wrapped envelope.

✦ Homeware & Objects items will be wrapped in different ways depending on the product, but fragile items will be wrapped with an emphasis on preventing damage. Please understand that we may reuse newspapers and other materials as cushioning material.

 

✴︎Returns & Refunds

Basically, we do not accept returns and we do not offer refunds for any reason. Please consider carefully before purchasing. If you have any questions about the product, please feel free to ask us by email or the inquiry form. You can access the inquiry form from "Contact us" in the footer menu.

✦We will refund you under the following reasons.

  • The item is damaged or lost during shipping
  • The wrong item is delivered to you (and upon receiving it back from you in its original condition)
  • The item is delivered in a condition that is clearly different from the description

If the above reasons occur, please let us know by email within 7 days of arrival with a supporting photo. If the item is lost, please contact us if it has not arrived within one month of shipping.